Frequently Asked Questions

What is Home Healthcare?

Home healthcare means receiving medical or personal care in the comfort of your own home. These services help you:

Recover after surgery or illness
Manage chronic health conditions like diabetes or heart disease
Stay safe, comfortable, and independent at home

Our goal is to help you live your best life while receiving professional support where you feel most at ease.

Who will be providing the care?

Our care team includes compassionate, skilled, and certified professionals such as:

Registered Nurses – Monitor health conditions, manage medications, and provide skilled medical care.
Home Health Aides – Assist with daily activities and health-related tasks.
Personal Care Aides – Help with non-medical needs such as bathing, dressing, grooming, and meal preparation.

Each caregiver is carefully trained, background-checked, and supervised to ensure high-quality, trustworthy care.

What services can I receive?

We offer a wide range of in-home support services, including:

Bathing and Dressing Assistance
Personal Hygiene Assistance
Mobility and Toileting Support
Eating and Mealtime Assistance
Medication Reminders
Light Housekeeping and Laundry
Companionship and Emotional Support
Safety Supervision and Fall Prevention

Our services are tailored to your personal care plan and individual needs.

Am I eligible for these services?

Eligibility depends on your medical condition and insurance coverage.
Most home healthcare services are covered by Medicaid, Medicare, or private insurance. Our staff can help you confirm your eligibility and guide you through the process of approval and enrollment.

How do I start receiving home healthcare services?

Getting started is simple:

Contact us to schedule an assessment.
Our nurse or care coordinator will evaluate your needs and create a personalized care plan.
We’ll match you with the right caregiver and begin services at a time that’s convenient for you.

You can also be referred by your doctor, hospital, or social worker.

Can family members be involved in my care?

Absolutely! We encourage family participation in care planning and decision-making. Family members are welcome to stay informed, communicate with caregivers, and provide input to ensure the best possible outcomes.

Is home healthcare safe?

Yes. All our caregivers follow strict health, safety, and infection control protocols. We perform background checks, verify credentials, and provide ongoing training to maintain the highest standards of care and safety.

Can I choose my caregiver?

We do our best to match you with a caregiver who fits your needs, preferences, and personality. If you ever feel that your caregiver isn’t the right match, we’ll work quickly to find someone more suitable — your comfort and satisfaction come first.

Do I need a doctor’s referral?

For some services, especially those covered by Medicare or insurance, a doctor’s referral may be required. However, many personal care services can be started without one. Our team can help you determine what’s needed for your specific situation.

What areas do you serve?

We proudly serve Wilson, North Carolina and surrounding areas. Please contact us to confirm whether we provide care in your neighborhood.

What are your hours of service?

We offer flexible scheduling — from a few hours a day to 24-hour live-in care — depending on your needs. Our office team is available during regular business hours, and on-call support is available after hours for urgent matters.

How much does home healthcare cost?

Costs vary based on the type and frequency of services. Many clients pay little or nothing out-of-pocket if covered by Medicaid, Medicare, or private insurance. We’ll provide a clear breakdown of costs and help you explore all available coverage options.